MAKRO SA (OTTERY) - NO SERVICE, NO DELIVERY

Item: Makro
Rating: 1
Author: Yvette S

WORST SERVICE EVER ... like many of the reviewers listed here, I too placed an order on 21 April 2020; after numerous phone calls daily, emails and further calls, I have to date not received my order. I have even requested the call centre to submit a cancellation of the order and requested a refund. I am still awaiting a confirmation email to confirm my request. NOTHING! This is **************** if nothing else!! And all you get is the same excuses and someone will contact you. Pathetic service!

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Replies (1)

Makro's replyOfficial

05 May 2020, 15:59

Good day Yvette,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply05 May 2020, 15:59

Official