Makro SA online service is shocking!

I've got a couple of issues with Makro at this moment in time.

1. I've been struggling to get hold of anybody who is able and willing to sort out issues.

2. One (#MAK***) of my last two orders were delivered more than a month after it was placed whereas the last order (#MAK***) was still not delivered and it is well over a month after the order (Order placed 21 May 2020). On the delivered order Makro owes me a refund which they refuse to pay over without me sending them my bank account details along with my ID. No contact number in the mail to confirm they are who they say they are.

3. #MAK*** - Got a call from Marius on Saturday (27 June) to apologise and let me know that the order will be delivered to me that day or the next. Later that Saturday I received another call from Riversands asking whether I received the order. I said no, but I did speak to Marius the morning letting me know it will arrive that day or the next. The person on the phoned confirmed that Marius gave him te order list to sort out and he was just following up. So on Tuesday, 1 Jul when the order still did not arrived I checked online just to see the order was CANCELLED. Phoned Riversands to speak to Marius (as he told me on Saturday morning to save the number and ask for him if I experience any further problems). He was off the day and could apparently not remember the conversation he had with me when Chad followed up with him. So Chad phoned me bank late 1 July and told me he was able to get my order ready with the exception of a few items, but he will make sure I get Invoiced for the items they do have and send it on delivery while he will arrange for a refund on the rest of the items. So it is 2 July mid-day and I still have not received an Invoice or further word on this order.

I am extremely frustrated as I am now trying to get hold of Chad at Riversands and I've been on hold twice for more than 30 minutes. So I gave up!!

Service is shocking and UNACCEPTABLE!