1 reviews | Active since Jan 2021
Makro SA Online order
I purchased a pedestal on the 14th of April. The transaction went off twice for the same item and failed to reflect as paid on the website. Subsequently the payment was not allocated and Makro failed to deliver the item. I then resorted to purchase the item from another retailer and attempted to get a refund. It has now been almost two months (from the 14th of April - 28th of May) and I am still waiting for my refund from Makro for both payments. I have made numerous phone calls, send emails only to be met with empty promises of receiving my refund. The service is absolutely pathetic and I would not recommend anyone to purchase from Makro online. They clearly do not have the infrastructure nor the competence as an online retailer.
What a waste of time and money dealing with them.
Online order #MAK***
I doubt that you take any of this seriously, since nothing has happened since your response. It has now been two months and I am still waiting for my refund. Your pathetic service has and is resulting in your business losing revenue. Not only have I refrained from shopping online with Makro, but I have also refrained from shopping from your stores completely. I would be sincerely surprised to get a phone call on progress of my refund. I would also like to mention the countless hours and airtime myself and my wife has spent trying to recover the loss. This is ******ion. Next step is to report you to consumer protection today.
I doubt that you take any of this seriously, since nothing has happened since your response. It has now been two months and I am still waiting for my refund. Your pathetic service has and is resulting in your business losing revenue. Not only have I refrained from shopping online with Makro, but I have also refrained from shopping from your stores completely. I would be sincerely surprised to get a phone call on progress of my refund. I would also like to mention the countless hours and airtime myself and my wife has spent trying to recover the loss. This is ******ion. Next step is to report you to consumer protection today.