Makro SA NO FEEDBACK ON FAULTY PRODUCTS

Item: Makro
Rating: 1
Author: Deveda W

Bought a tv on 25th and was invoiced on 26th May 2020. On 6th June the yv started having a faulty display i have called so many times and couldn't get thru to online support and when I did get connect during my 14day period the line was disconnected. Then I managed to get through again and was told the issue would be escalated this was last week and still no one has come back to me ..... I have a brand new TV with faulty display which causes static like lines while watching.. makro Sa service stuck

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Replies (1)

Makro's replyOfficial

03 Jul 2020, 10:21

Good day Deveda,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 10:21

Official