AB
Abrie B
1 reviews | Active since Sept 2011
19 May 2023, 10:57
Makro SA is useless
Waiting 10 days for a refund. Support desk is useless, drops the phone in my ears after waiting 10-15 minutes (twice!!!!!). Nobody gets back to me.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
19 May 2023, 14:51Good day Abrie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply19 May 2023, 14:51
Official
Good day Abrie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
AB
Abrie B's updateReviewer Update
19 May 2023, 15:47So now they ask me to supply proof of payment after the credit was already approved and said to have been paid out. They asked me to re-supply all the info I supp**** 9 May already. What is going on there? Please get a manager to phone me.
AB
Abrie B's update19 May 2023, 15:47
Reviewer Update
So now they ask me to supply proof of payment after the credit was already approved and said to have been paid out. They asked me to re-supply all the info I supp**** 9 May already. What is going on there? Please get a manager to phone me.