Makro SA is a terrible Company to deal with!!!!!

I bought earphones from Makro Online which turned out to not work properly.

I called the customer care line requested assistance with either a refund or replacement item. I emailed the person assigned to my case (MAK ********** ) all the appropriate information to process the return of the good. this was on 8 Feb 2019. It will be a full 20 days tommorow and nothing will have been done. I was assured by the lady that this would have been sorted within a week. Nothing. On the 14th, 20th and 22nd I wrote to the lady (Busisiwe Ndlovu) indicating my frustration on the lack of attention to my matter. She indicated that she was escalating the matter and would get back to me. Nothing. instead, she claims that they tried to call me to no avail. This is a joke as they have my email contacts. I have no record of their call nor think its good enough to just be told that you did not answer you phone. I am disgusted by the level of disregard Makro has shown to me.

Today. I still dont have anything to show for all these efforts I have made to try get my issue sorted. I will no longer use any makro outlet for any shopping.