JD
Jamie D
1 reviews | Active since Jun 2014
28 Apr 2024, 21:40
Makro SA is a ****! Beware!
They do not deserve even one star!
It has taken them 4 days to tell me the item is unavailable/out of stock. This is a blatant lie. They advertised the item at the wrong price. A thousand rand cheaper than anywhere else.
This is my response:
Hi Mbali
I don’t think you understand.
You have taken 4 days to tell me that the item is unavailable, and I need this item for work purposes by latest Tuesday afternoon.
You have not offered me any alternatives, just cancelled.
You were happy to take my money immediately, thus you can credit me immediately at your own expense, which you can claim back from your supplier for false advertising.
Note: I am a disabled person on very low income. If I don’t work, I don’t get paid. You have all of my disposable income, which I now need to source the item urgently, or I will not be paid. Please credit my account immediately.
I have two days left to source this product, or you will be paying for my loses due to no work done.
Jamie Mc Dougall
Helpful (0)
Replies (4)0
Replies (4)JD
Jamie D's updateReviewer Update
29 Apr 2024, 13:19Note Makro’s reply below and the time. They do not take ownership of the issue, else I would have heard from them first thing this morning. I placed the order with, and paid, Makro, not their supplier. The supplier is irrelevant to me, providing they are not importing from some Chinese sweatshop. However, they make me feel like the guilty party in this transaction. I have to wait while they investigate, I have to wait for my money back with not even an alternative being offered. It is now 13:20…
Makro’s reply29 Apr 2024 at 11:57Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro’s reply29 Apr 2024 at 11:57Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
JD
Jamie D's update29 Apr 2024, 13:19
Reviewer Update
Note Makro’s reply below and the time. They do not take ownership of the issue, else I would have heard from them first thing this morning. I placed the order with, and paid, Makro, not their supplier. The supplier is irrelevant to me, providing they are not importing from some Chinese sweatshop. However, they make me feel like the guilty party in this transaction. I have to wait while they investigate, I have to wait for my money back with not even an alternative being offered. It is now 13:20…
Makro’s reply29 Apr 2024 at 11:57Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro’s reply29 Apr 2024 at 11:57Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
JD
Jamie D's updateReviewer Update
29 Apr 2024, 21:54The last response at 12:00 today was AUTOMATED. And as expected, I have heard nothing from them. They have my money, and I cannot source the product elsewhere until they refund me (pathetic). My income is US Dollar based. I will now lose the contract and potentially future contracts. They will have to pay, or I will be out on the street, camping in front of their HO.
Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Warm regards,
Nkateko Mashele
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Warm regards,
Nkateko Mashele
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
JD
Jamie D's update29 Apr 2024, 21:54
Reviewer Update
The last response at 12:00 today was AUTOMATED. And as expected, I have heard nothing from them. They have my money, and I cannot source the product elsewhere until they refund me (pathetic). My income is US Dollar based. I will now lose the contract and potentially future contracts. They will have to pay, or I will be out on the street, camping in front of their HO.
Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Warm regards,
Nkateko Mashele
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
Good day Jamie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Warm regards,
Nkateko Mashele
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
JD
Jamie D's updateReviewer Update
30 Apr 2024, 19:50As at 19:45 on 30 April 2024, I still await the refund. Also not that no alternative has ever been proposed. All I receive is Makro’s generic, copy and paste, call centre manual and procedures. Nobody has called me on my cellphone to discuss this matter. Just STAY AWAY FROM MAKRO, they are ******. My latest email to them:
Hi Nkateko
Unfortunately the money is not in my account. Your financial records are incorrect. You may have past the refund on to your financial/accounts team, but an IMMEDIATE payment has not been made (see your own comments on 2 - 5 working days). Although you were more than have to receive my immediate payment.
I have now lost a contract for USD8500.00, and potentially contracts of this value per month. I worked hard, and used my own resources to get this contract, and now I cannot perform. If you understood the industry I work in, it’s not everyday that a South African person gets awarded such contract, in fact it’s very rare. There will be further claims.
You forget, I paid Makro for what you advertised, and you were unable to deliver. This is false advertising. You would have known on the 24th of April 2024 that the item was not available and should have reversed the payment immediately. I am not at fault, but you retain my money. And please, “backdating” the refund serves no purpose, as I have been out of pocket.
I have started with social media, now I am going to the newspapers, starting with MyBroadband and News24 online newspapers, to ensure maximum coverage. You cannot be allowed to get away with this, it is theft.
Jamie Mc Dougall
Hi Nkateko
Unfortunately the money is not in my account. Your financial records are incorrect. You may have past the refund on to your financial/accounts team, but an IMMEDIATE payment has not been made (see your own comments on 2 - 5 working days). Although you were more than have to receive my immediate payment.
I have now lost a contract for USD8500.00, and potentially contracts of this value per month. I worked hard, and used my own resources to get this contract, and now I cannot perform. If you understood the industry I work in, it’s not everyday that a South African person gets awarded such contract, in fact it’s very rare. There will be further claims.
You forget, I paid Makro for what you advertised, and you were unable to deliver. This is false advertising. You would have known on the 24th of April 2024 that the item was not available and should have reversed the payment immediately. I am not at fault, but you retain my money. And please, “backdating” the refund serves no purpose, as I have been out of pocket.
I have started with social media, now I am going to the newspapers, starting with MyBroadband and News24 online newspapers, to ensure maximum coverage. You cannot be allowed to get away with this, it is theft.
Jamie Mc Dougall
JD
Jamie D's update30 Apr 2024, 19:50
Reviewer Update
As at 19:45 on 30 April 2024, I still await the refund. Also not that no alternative has ever been proposed. All I receive is Makro’s generic, copy and paste, call centre manual and procedures. Nobody has called me on my cellphone to discuss this matter. Just STAY AWAY FROM MAKRO, they are ******. My latest email to them:
Hi Nkateko
Unfortunately the money is not in my account. Your financial records are incorrect. You may have past the refund on to your financial/accounts team, but an IMMEDIATE payment has not been made (see your own comments on 2 - 5 working days). Although you were more than have to receive my immediate payment.
I have now lost a contract for USD8500.00, and potentially contracts of this value per month. I worked hard, and used my own resources to get this contract, and now I cannot perform. If you understood the industry I work in, it’s not everyday that a South African person gets awarded such contract, in fact it’s very rare. There will be further claims.
You forget, I paid Makro for what you advertised, and you were unable to deliver. This is false advertising. You would have known on the 24th of April 2024 that the item was not available and should have reversed the payment immediately. I am not at fault, but you retain my money. And please, “backdating” the refund serves no purpose, as I have been out of pocket.
I have started with social media, now I am going to the newspapers, starting with MyBroadband and News24 online newspapers, to ensure maximum coverage. You cannot be allowed to get away with this, it is theft.
Jamie Mc Dougall
Hi Nkateko
Unfortunately the money is not in my account. Your financial records are incorrect. You may have past the refund on to your financial/accounts team, but an IMMEDIATE payment has not been made (see your own comments on 2 - 5 working days). Although you were more than have to receive my immediate payment.
I have now lost a contract for USD8500.00, and potentially contracts of this value per month. I worked hard, and used my own resources to get this contract, and now I cannot perform. If you understood the industry I work in, it’s not everyday that a South African person gets awarded such contract, in fact it’s very rare. There will be further claims.
You forget, I paid Makro for what you advertised, and you were unable to deliver. This is false advertising. You would have known on the 24th of April 2024 that the item was not available and should have reversed the payment immediately. I am not at fault, but you retain my money. And please, “backdating” the refund serves no purpose, as I have been out of pocket.
I have started with social media, now I am going to the newspapers, starting with MyBroadband and News24 online newspapers, to ensure maximum coverage. You cannot be allowed to get away with this, it is theft.
Jamie Mc Dougall
JD
Jamie D's updateReviewer Update
01 May 2024, 13:28They have the cheek to send me this:
Hello Jim Mc Dougall,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
Attorney calculating US Dollar based contract loss.
Hello Jim Mc Dougall,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
Attorney calculating US Dollar based contract loss.
JD
Jamie D's update01 May 2024, 13:28
Reviewer Update
They have the cheek to send me this:
Hello Jim Mc Dougall,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
Attorney calculating US Dollar based contract loss.
Hello Jim Mc Dougall,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
Attorney calculating US Dollar based contract loss.