MB
Mothepana B
1 reviews | Active since Feb 2020
12 Mar 2025, 16:47
Makro SA is a ****
I recently purchased the Makro online platform. Upon arrival, I noticed that the item was faulty. I then logged a return. 3 weeks later my item has still not been collected despite calling their customer care several times, I have been sent from pillar to post. They do not want to take accountability but instead blame their supplier.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
13 Mar 2025, 13:11Hi Mothepana,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply13 Mar 2025, 13:11
Official
Hi Mothepana,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
MB
Mothepana B's updateReviewer Update
13 Mar 2025, 13:43This is what I have been told over the last 3 weeks, yet nothing is happening. What is happening with you guys. Your reputation is literally going down the drain, the number of complaints against your name is quite shoking. Pull up your socks.
MB
Mothepana B's update13 Mar 2025, 13:43
Reviewer Update
This is what I have been told over the last 3 weeks, yet nothing is happening. What is happening with you guys. Your reputation is literally going down the drain, the number of complaints against your name is quite shoking. Pull up your socks.
Makro's replyOfficial
26 Mar 2025, 16:11 Hi Mothepana, thank you for getting in touch with us.
We are currently experiencing a high volume of queries so we may take a bit longer than usual to get back to you.
We have reviewed your order, and the status shows as refunded. the refund was processed on the 24th of March and should reflect in 7-14 working days, from the day of processing.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
We are currently experiencing a high volume of queries so we may take a bit longer than usual to get back to you.
We have reviewed your order, and the status shows as refunded. the refund was processed on the 24th of March and should reflect in 7-14 working days, from the day of processing.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply26 Mar 2025, 16:11
Official
Hi Mothepana, thank you for getting in touch with us.
We are currently experiencing a high volume of queries so we may take a bit longer than usual to get back to you.
We have reviewed your order, and the status shows as refunded. the refund was processed on the 24th of March and should reflect in 7-14 working days, from the day of processing.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
We are currently experiencing a high volume of queries so we may take a bit longer than usual to get back to you.
We have reviewed your order, and the status shows as refunded. the refund was processed on the 24th of March and should reflect in 7-14 working days, from the day of processing.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,