MAKRO SA horrible customer serive

I never learn, and for that, I am more disappointed in myself than Marko. Here is the email that I had sent them, and they never got back to me: Dear Makro team. I recently purchased a microwave from Makro, which was delivered on Saturday, 28 March 2026. Unfortunately, I experienced an issue with the delivery process involving the driver, Pulane.

The driver did not deliver the item to my specified address, despite it being clearly provided. Instead, I was asked to meet him halfway to his location. I found this highly unprofessional, as I had already supp**** a valid delivery address and should not have been required to locate the driver myself.

When I asked why he did not use GPS or a navigation app, he stated that he did not have data and prefers not to use such applications. This explanation is unacceptable, as it directly affects the quality of service provided to customers.

This is now the second time I have ordered through Makro and experienced issues with the delivery service. I have found the drivers to be rude, impatient, and lacking in basic customer service. Comments such as “we do not have the whole day” are inappropriate and reflect poorly on your company.

I am extremely disappointed with this level of service. I am currently expecting another delivery and sincerely hope that I will not encounter similar issues again. It is frustrating to consistently have to complain about poor service.

I kindly urge you to address these issues and ensure that your delivery personnel are properly trained, professional, and committed to fulfilling their responsibilities.

PS: This is the second, if not third, time I have had issues with Makro. Their customer service is just horrible. But over and above I blame myself for always giving them the benefit of a doubt. NEVER EVER SEE ME ORDERING AT MAKRO AGAIN! I want all people on my social media pages to know this saga!