Makro SA ...Dnt purchase online

I placed an order with Makro in Oct 2025 online , purchase was successfully and I received date form deliver. Date of delivery came and went , no communication from Makro SA/ MassMart .. when I phoned their online department they advised no package is still with courier would be delivered. I allowed time for delivery since my package was with the courier ..I phoned in again to say days has passed now still no delivery what is happening..then I am advised by another online consultant no the supplier does not have stock of item so they say it would be escalated . Again I wait no reply from Makro I then send in a inquiry and complaint via their customer care line , I was advised by a team leader their finance department went ahead cancelled my order and will escalate my refund for sooner payment as order was cancelled by their finance department and not me. I phoned in again and a consultant says no I have to wait 7-14 days to get a refund and once refund is processed I will receive a pop from them to show refund effected. On day 15 still no refund , when I phoned in the consultant says I must prove they didn't refund me by sending my bank statements. Yet no one sent me a pop or followed up no notifications nothing I have to run around and call and follow up for my refund just to have them say I must prove no refund sent to me.I mist jump through hoops for their mistakes and to get my money back

the worst service ever... Imagine place an order in Oct it's almost end of Nov still waiting for a refund...dnt buy online from them.