Makro sa delivery is sad
<p>I am so disappointed in Makro sa.</p> <p>Ordered online and supposed to be 3 days delivery. This is the 2nd week and still no parcel. Called numerous times and get the same answer. Dawn wing has my parcel and there's no way to track it so can't give me delivery time. This is so unfortunate as my first time ordering online from them. 3 people told me it's coming Friday,then Monday and then today 6Dec and didn't even get a call back,i have to call every time.Need it for today as we are leaving for camping.what do my family and I do now??</p>
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the courier company to monitor their delivery accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you .
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the courier company to monitor their delivery accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you .
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa