Makro SA courier service is unreliable and *****.

Item: Makro
Rating: 1
Author: Ann M

Makro keeps promising to send a courier to fetch their incorrect item but their courier is lying that they came to fetch it and no one was at home. Why is the courier lying? And why is the courier not calling my cell phone but is using a number of my father who is not a number that is listed on my query. Can someone from this headoffice please attend to my problem as it is going on for 2 months now and I want my refund of R1199.

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Replies (1)

Makro's replyOfficial

16 Jan 2021, 08:22

Good day Ann,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply16 Jan 2021, 08:22

Official