Makro SA bad service
<p>I have now been waiting 11 days for delivery from Makro, who claims that they will deliver between 2-5 days. When tracking my order online I get told that the courier has collected my goods and will deliver shortly. When contacting the courier company, they have NO record of my goods. Makro where are my goods??? How many times do I have to contact you before I get a satisfactory answer?</p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa