Makro SA - Bad Custormer service, order delivery,non communication and delays

I am writing to express my dissatisfaction with the recent service and delivery experience regarding my purchase of washing machine, Order #MAK ***.

Delivery Issue: The appliance was [delayed and was due for delivery on 4th December 2024.

I contacted your support team on 9th December 2024 and was told they will escalate and no feedback since then till today when I called to follow up again. Your online policy said the delivery will be in 2 days from the date of purchase and your courier will contact me to arrange and confirm delivery however that has never happened either and did not receive a helpful response on the two occassionns When i followed up with your custormer services team except excuses the December peak season as a justification for appahling and bad customer service.

This experience has been disappointing and does not align with the high standards of service I expected from Makro SA entity.