MAKRO SA ARE THEFTS

Good Day, I have placed an order with Makro on the 26th November 2019. I was then instructed that my order will be delivered in two parts, part 1 which I have received. I am still awaiting on part 2 which is my Terrace Leisure Strelitzia Seat Pad which I paid R 414.00 for. I have called these guys Mon,Tue, Wed,Thu, Fri & I have messaged them via social media to find out what is going on and why I have still not received my goods, but it seems no one can give me an answer, or no reply which I find rather pathetic for a big company like Makro. They keep telling me that they will be escalating this issue and have assured me that someone will make contact with me shortly, and yet I wait. When I called Friday they said I will be refunded because they have no stock and when I called Monday they said we will escalate this issue??? You guys advertise 2-5 Days expected delivery???? It is way pass this point already & I don't have my goods nor my money!!! DAY LIGHT *******! #MAKROMUSTFALL