Makro SA

I bought items online about a month ago and upon delivery i realized there's items missing, i immediately notified the driver who said maybe they will deliver however i immediately notified the store.. i was given the run around and only two weeks later i was told the item was out of stock and it will have to be a refund. i was told refund was logged but 1 week later when i went to the store (Makro centurion) the manager told me no refund was logged, and she only logged it at that time. now 10 days later im being told refund is not processed yet...i don't understand what level of incompetence this is??? Makro wants me to fight for a refund for over a month??? NO