Makro SA

I placed an order with Makro SA online on 10th December 2018, when it came to paying online there was a problem. I then phoned Makro Customer Service and they told me that my order had been cancelled. They created a new order and told me to pay using the new order number. When I made the payment I used the new and old reference number.

I never received my order in December, although the website said it took upto 10 days. By 16th January I stil hadn't received my order so I phoned the call centre and told them they must cancel my order and I wanted a refund. After numerous follow ups I get told that I need to complete a form and send back to them. 2 months later I am still waiting for my refund and all they can tell me is that my refund is with the finance department .

This is outright theft by Makro, how can it take so long to refund me especially since the cancellation of the order is by no means my fault.

There service is disgusting to say the least.