Makro *****s your money - they charge you and don’t deliver your goods

If there were an option for 0 stars I would choose that. We bought a cooler box online on the 03rd of October 2025. We paid immediately. On the 14th of October the call centre agent still did not know where our order was, neither could they get us a refund immediately. The agent cancelled our order without us authorising this and did not get the manager as we requested. The agent was not understanding that as a customer we paid for something and had zero communication or feedback. For the agent it was “oh they didn’t process your order, it will take 48 hours for feedback” As South Africans you rather support Chinese platforms like temu than makro as support and service absolutely sucks. They will be faster and treat you better as a customer. Don’t support makro Don’t support pathetic service Don’t support mediocrity