Makro ‘s incompetence

I am so disappointed on makro for selling things that doesn’t exist , I ordered a ottoman storage box on the 4th of January that was supposed to be delivered on the 10th of January 2026 until to day I have not received my order. I have been doing thousands follow-ups then they lie about the delivery dates . The last promised date was 10/2/2026 that was yesterday still no delivery was done . I requested my refund no luck I don’t know what to do anymore with the situation