1 reviews | Active since May 2016
Makro's Horrible customer service
<p>I have honestly had it with Makro and their discourteous ways!</p> <p> </p> <p>This company falsely advertised that I would receive washing detergent when I purchased my washing machine. My machines was delived late and at a huge inconvience to me now are negligent to deliver on their promises.</p> <p> </p> <p>Nobody has made an effort to follow up on my purchases and have had to do the running around for them whe I was not the one who is at fault, it's pathetic to put it nicely.</p> <p>I was coresponsing with a Mbali all along, who tried her best but I am still having issues.</p> <p> </p> <p>Yesterday I spoke to Kelly form the Ottery store who said will get back to me before COB but did not. This morning without giving me even so much of an update transfers my call Barloword deliveries.</p> <p>More and more people are being added to my query, its unnecessary and very stressful. These people have the audacity to tell me they cannot do anything about it, it's all Makro's fault.</p> <p><br />I am very dusguisted with how Makro has handled this entire situation because once again a delivery is being made to my home when nobody is there to receive it. Thandi and Steven from Barloworld were very rude to me and were unwilling to assist as they should.</p> <p>The very least they could do after the mess they created would have been to simply call and make arrangements with me. I made a purchase on Sunday, 9 July but I am still going back and fourth over something I paid for. <br /> <br />I won't be purchasing anything from you guys again, there is nothing convenient about shopping at Makro, whether it's the store or Online!</p> <p> </p> <p> </p>
Thank you for alerting us on your complaint. I understand that our online store has been in-contact with you and your issue is now resolve. Please accept our apologies for the inconvenience caused.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. I understand that our online store has been in-contact with you and your issue is now resolve. Please accept our apologies for the inconvenience caused.
Regards
Mbali Makhanya
Hi Mbali,
My query is not all they way sorted, I am waiting for a refund. I was toldby Kelly from the Ottery store I would have it by Monday and today it's Tuesday. I asked for this last Wednesday, tomorrow will be a full week.
Regards,
Chwayita
Hi Mbali,
My query is not all they way sorted, I am waiting for a refund. I was toldby Kelly from the Ottery store I would have it by Monday and today it's Tuesday. I asked for this last Wednesday, tomorrow will be a full week.
Regards,
Chwayita
