1 reviews | Active since Jun 2016
MAKRO's deliberate lie to cover themselves.
<p>To say the least I am very disappointed with Makro’s handling of my warranty claim for a LG TV.<br />The TV was booked in at Makro on the 12th of March for a warranty claim.<br />The warranty however for this TV was about to expire a week or so later.<br />Makro then neglected to send the TV to LG for repairs before the warranty expired.<br />The TV was only booked in at LG on 26 March after the warranty period expired.<br />LG then refused the repair.<br />Makro then contacted me back and said that LG does not want to honor the warranty claim because the damage is due to us mishandling the TV. This is a blatant lie and only a way for them to not pay for the repairs due to late booking at LG.<br />I then approached Outsurance (best service ever) to do a claim through them to replace the TV. Outsurance requested a damage report from LG. We contacted LG and they told us that the damage is NOT due to mishandling and definitely a problem with some component inside the TV.<br />They explained that have the TV being given to them earlier the TV would have been repaired free of charge as it was within the warranty period. Makro was the reason I am now charged R10,000 to have the TV repaired.<br />Absolutely undetectable trying to get me to pay R10,000 for a TV that would probably cost less to be replaced.<br />Watch social media on this one.</p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Friday at 12:00 one Chris Sepeng from Makro Centurion rep**** "I am now in communication with LG and will revert before end of business today."
It is now end of day Monday and still no response.
Friday at 12:00 one Chris Sepeng from Makro Centurion rep**** "I am now in communication with LG and will revert before end of business today."
It is now end of day Monday and still no response.
Same-old same-old.
So today I get another email from Chris Sepeng saying "LG head office has requested some few documents from us regarding your complaint and they will advise me with way forward today before close of business"
End of another business day and another promise not livedup to.
Same-old same-old.
So today I get another email from Chris Sepeng saying "LG head office has requested some few documents from us regarding your complaint and they will advise me with way forward today before close of business"
End of another business day and another promise not livedup to.
Before I carry on with my rant against MAKRO just one correction.
I gave the TV in on 12 April (not March) and they only sent it to LG on 26 April (not March).
OK. UPDATE.
I gave them the benefit of doubt and hoped this would be resolved.
Now we are again another 3 weeks down the line and still no TV.
I am at the end of my patience.
Maybe I must also go for a publicity stunt and set the TV alight in front of Centurion Makro.
How far must one go for them to honour their commitments?
Before I carry on with my rant against MAKRO just one correction.
I gave the TV in on 12 April (not March) and they only sent it to LG on 26 April (not March).
OK. UPDATE.
I gave them the benefit of doubt and hoped this would be resolved.
Now we are again another 3 weeks down the line and still no TV.
I am at the end of my patience.
Maybe I must also go for a publicity stunt and set the TV alight in front of Centurion Makro.
How far must one go for them to honour their commitments?
Same old same old.
Maybe I must now start blaming LG as well.
Between Makro and LG still no TV since 12 April.
WHAT IS HAPPENING.
Same old same old.
Maybe I must now start blaming LG as well.
Between Makro and LG still no TV since 12 April.
WHAT IS HAPPENING.
So after a spectacular 9,5 weeks without a TV we were invited to come and collect our TV today.
Huge scratch in the screen.
And this after bein told that LG replaced the screen and panel around the screen.
I am sure this must be Makro's biggest bungle ever.
Would like to see how you blame this one on me.
So after a spectacular 9,5 weeks without a TV we were invited to come and collect our TV today.
Huge scratch in the screen.
And this after bein told that LG replaced the screen and panel around the screen.
I am sure this must be Makro's biggest bungle ever.
Would like to see how you blame this one on me.