Makro ****s consumers

Absolutely atrocious service from Makro online. I purchased clothing rails and my delivery date was approaching and my items hadn't arrived so I called the contact centre. I was then advised that my items were cancelled on the same day I purchased it as there was no stock, mind you those items are still being advertised 5 days later as I type this. Makes you wonder is Makro is intionally selling out of stock items which is *****ulent.There was no communication what so ever from Makro informing me that my items were cancelled. Apparently I will have to wait 14 days for my refund. The staff outright refused to provide any management information. They are unaware of who they report to, or who their managers are. This is literally what I was told. When they can't provide answers they end the calls