Makro S. A ONLINE failed to deliver my goods I purchased for.

I have ordered a TV on the 25th of November 2022 expected date of delivery was 30 November and Nothing has been done yet. I called more than 10 times no one is giving me a clear indication why it has been delayed! Once they get your money they don't care about customers, makro S. A online is a **** and unprofessional. Help me to get my TV please this is unacceptable.