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nevinnarraidu N

1 reviews | Active since Nov 2016

27 Sept 2020, 14:11

Makro Run Foul of CPA and Take advantage of senior citizens

It is highly concerning that Makro in kzn do not apply consumer protection laws. The advert clearly displayed ( I have pictures of this advert) a 125cc Lawnmower for R699. My dad, 66 years old, goes to the store and tries to purchase this lawnmower at the advertised price. Now CPA states that if there are 2 different advertised prices the client pays the lower price. The stores price was advertised at a higher price. My dad took pictures of this. When he approached management (sipho at Springfield Park) he was told that an apology was placed as a sticker on the lawnmowers for clients to see but it fell off. Dishonesty - as we have pictures of the display items with no apology attached . Siya from marketing then calls my dad to make a "settlement" offer of R1300. Then a second gentleman Thupani calls my dad to "explain" the error. Out of principal my dad refused. I am shocked at Makro a large corporate wanting to take advantage of an alleged ill informed pensioner and wanting to settle a matter that is quite clear and defined by the CPA. I demand an immediate call on this matter and Makro sticking to the price that they advertised and not try to hoodwink their innocent older clients. Nevin Narraidu ***

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Replies (1)
Makro
Makro's reply28 Sept 2020, 09:39
Official
Good day Nevin,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team