Makro *******

Item: Makro
Rating: 1
Author: Shadreck S

Purchased a Defy 631T Mfunction unit at their Cape Gate branch, only to get home and realise the baking element doesnt work, after nunerous calls through their Call centre a lady named Phumla REF 931954 date 07/08/2020 said they will despatch a technician within 5 working days to attend to the stove, on 09/08/2020 i received an sms saying the job card is active and a technician will call me shortly.... Fast foward its 16/08/2020 i have not heard a single thing from Makro or defy, it hasnt been 3 months after the purchase but Makro will always gve you the merry go around...... Why are then not just replacing my stove with a proper working unit. Mind you the day i bought the stove i waited 2hrs in their store just for their pickers to bring the uniy from the stockroom

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Shadreck S's updateReviewer Update

25 Aug 2020, 18:05

After Defy made a call and tjen Makro decided to bring me a new stove & BOOOM a damaged stove wth a visible broken element....... So much disrespect and invasion of my privacy from their delivery guys..... The Cape Gate Sales Managwr then attend to me after i then drove back to the store. As it stands i still do not have a properly working unit, no ome at Makro gives a damn about it, they dont answer calls or respond to emails.

They basically violet everu consumer right because they already got my cash. Best way is the legal route just make them feel the heat.

Shadreck S's update25 Aug 2020, 18:05

Reviewer Update