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CN
Cynthia N

1 reviews | Active since Aug 2024

23 Dec 2024, 16:38

Makro rsa nightmare

MAK*** I have placed an order end of November and got an incomplete order on The 10th of December , I have been calling the call centre since the 10th and they tell me they have escalated the matter. we are nearing end of December and I have not heard anything from Makro. This is frustrating because I did not get what I paid for.

0
Replies (8)
Makro
Makro's reply27 Dec 2024, 16:17
Official
Good day Cynthia Ndhlovu,
Thank you for providing valuable feedback on our Hellopeter platform. Please accept our apologies for the inconvenience you have encountered and the delay in our correspondence.
We take your concerns seriously and are distressed to learn about the issues you have experienced. It is of utmost importance to us to address and resolve such matters diligently.
At your earliest convenience, may we kindly request confirmation of the receipt of your complete order?
Best regards,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited

Best regards,

CN
Cynthia N's update03 Jan 2025, 20:28
Reviewer Update
I still have not received my complete order
CN
Cynthia N's update06 Jan 2025, 11:33
Reviewer Update
You have reviewed my order and did not check notes on your side, this is frustrating. I received an incomplete order obviously it will say order delivered. Can you please process a refund for the item that was not delivered I will buy somewhere else. You are supposed to do thorough investigation not check the order status. Even on my initial complaint I did state that I received an incomplete order.
Makro
Makro's reply08 Jan 2025, 10:15
Official
Hi Cynthia,

Thank you for keeping in touch with us. 

We apologize that you have not received your order yet.

We have initiated an investigation with regards to your missing item. 

Once we have received feedback we will revert back to you with feedback. 

Once again, we apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.
 
Kind regards,
Makro Social Media Team.


Best regards,

CN
Cynthia N's update17 Jan 2025, 19:11
Reviewer Update
I am still waiting for feedback, how long will it take you guys to investigate? The item that I paid for need to be installed of your unable to deliver refund me my money

Makro
Makro's reply20 Jan 2025, 11:34
Official
Good day Cynthia,

Thank you for reaching out to us. We deeply apologize for the delayed response. 

We are truly sorry for the inconvenience caused by this delay. 
Please rest assured that we have contacted the store regarding the processing of your refund.

We will follow up with you as soon as we have new information.

We understand this is going on longer and truly sorry for the overall experience, when you have a chance could you kindly confirm if the store reached out to you recently?

Apologies again and should you require any further assistance, please do not hesitate to ask.
Kind regards,

The Hellopeter Team
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp ***
Email: *** *** 

Best regards,

CN
Cynthia N's update27 Jan 2025, 10:05
Reviewer Update
Good Day,

I finally received my order.

Thank you
Makro
Makro's reply31 Jan 2025, 09:53
Official
Hi  Cynthia, 

thank you for getting back to us, we are happy to hear that you have received your order.

Kind Regards,

Makro Hello Peter Team.

Best regards,