Makro, rotten from top to bottom.

Absolute ripoff from Makro Wonderboom. We bought a 55" Sinotec tv less than 2 years ago, and which is still under warranty. A few weeks back something went wrong with it, looked like a faulty backlight. We proceeded to return the product for repairs and were informed it would take 2-6 weeks for it to be done. After 4 weeks, I contacted Wonderboom Makro, a total waste of time. I phoned the shop 18 times and no one could or wanted to assist me. I launched an official complaint with Makro customer care and was informed I would be contacted back, but as I have become use to Makro and their management no one contacted me back. I eventually got thorough and we were informed that the problem occurred due to us dropping the tv and that repairs would cost R4600. This is utter *******, the tv was mounted the same day it was bought and has never been unmounted or hit by anything. This is unacceptable and just plain bad customer service. I requested a report from the supplier as I am not going to leave it here, again I was given the run-around by Makro and told by Flornece that the person who is working with my tv will contact me. I was contacted by Phakiso to forward me the quote from the supplier, I again told him that I want the report from the supplier stating that they are not going to fix the tv and that I had to pay for the repairs, he said he would. Keeping to the Makro promise he send me the quote and no report. This seems to be typical from Makro this includes staff and management, I can assure you I will not be leaving it here. I am still waiting to return the piece of ******* they sold me with an extended warranty. The excuses from Makro that it is the supplier and not them is just an excuse as a business owner I take responsibility for the product I sell and install and don't blame the suppliers if it is an inferior product, if it is an inferior product why do a corporate giant like Makro keep stocking and selling the inferior products then? This is a money making scheme from both the supplier and the retailer, no wonder Makro and their associate stores Game is in financial distress. Perhaps senior management should start looking into branch level and management as well as suppliers. They are loosing customers due to ignorance.