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dineo.monaisa dineo.monaisa
1 reviews | Active since Jul 2016
15 Feb 2020, 10:29
Makro - ROBBING CUSTOMERS/CONSUMER PROTECTION ACT LAW BREAKER
Makro is an unreliable retail store robbing South Africans.
On 31st Jan 2020, I purchased Bosch washing machine from Makro and it was delivered on 8th Feb 2020. The machine had factory faults, no warranty booklet, white and brown stains, & rusty areas in the drum. This is definitely not a brand new washing machine. I went to the Montague Gardens branch the same day the machine was delivered, and they told me that they would come to pick it up. I sent an email to Makro Care (with pictures of problems with the machine) and they told me that they have contacted the Montague Gardens branch. They still have not come to get their second hand washing machine.
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Replies (1)Makro's replyOfficial
15 Feb 2020, 13:17Good day Dineo,
Thank you for your review on our Hellopeter platform and apologies for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Montague Gardens branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and apologies for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Montague Gardens branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Feb 2020, 13:17
Official
Good day Dineo,
Thank you for your review on our Hellopeter platform and apologies for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Montague Gardens branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and apologies for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Montague Gardens branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
