MAKRO - ROBBING CUSTOMERS/CONSUMER PROTECTION ACT LAW BREAKER

On 30/12/2019 I purchased a Huawei Y5 for R1899. It had a problem with display , I took it back to Makro springfield Park on 12 Jan 2020 and was told it need to go in for an assessment, but on the forms I wrote "no repairs only refund or replace". On 30 Jan I returned to Makro and was told phone had a fault, it was repaired with components being replaced. The makro assistant did confirm that I did request NO REPAIRS and rebooked phone to be sent to supplier. Today 14 Feb I called in to Makro and told supplier updated software as well and they will not replace or refund cellphone even though I did state NO REPAIRS, unfortunately Consumer Protection LAW rules do not apply to MAKRO. It seems MAKRO has become just another **** business operating in South Africa under pretence of having good governance and law abiding.