1 reviews | Active since Oct 2010
MAKRO Robbing customers with false advertising
My previous complaint submitted refers. Following the failure to deliver my order placed and subsequest cancelation of my order (not instructed by me) I am still waiting for this order. I initially placed order on 23/05/2025 for 2 x Samsung PD 2.1 USB Type C 25W charger with detachable cable which was advertised at R150. This was incorrectly canceled on 30/05/2025 after I was told on the 29/05/2025 to expect delivery the next day. I had to reorder items again on 30/05/2025 and well the drama didn't end there... I followed up a week later because there was no update on delivery. I was told it was a failed delivery because courier went to collect order but it was not ready. I then lodged a complaint on hello Peter and the very same day got a delivery. It seems delivery was done in haste and instead of receiving what I ordered I got sent a 'no name brand charger for an iPhone'. I was asked to return the item which I duly did the next day. It was confirmed that item sent back was received on 12/06/2025 and will take 3 working days for supplier to check item. I don't know what needs to be checked when I sent back as received. NOTE: multiple service failures already occurred and no urgency to speed up the process. I then get 2 emails yesterday, one to inform me a refund was processed and another to inform me delivery of replacement item will be done in 2-7 working days/days. The emails were 3 minutes apart. I sent an email asking to confirm where my order is and when I can expect it and why I got a refund notification. Well lo and behold I get a stupid response that refund is for cancelation that was done 30 May 2025. That refund was received weeks ago now. Why a new refund? Why am.i getting order confirmation indicating price of R180.00? Let me add that R180.00 is the NEW special price and not the price I paid when I ordered which was R150.00 MAKRO you are rogues for robbing people of something you falsely advertise and then fail to honor. Fix this problem immediately!!! It has now gone 1 month that I have been waiting for a charger that is stocked at ALL your branches but you lie that it is not available in store.
I'm shocked after 2weeks of waiting for a resolution and replacement of my correct order that you are asking fof an order number.
The order number is OD*** that was placed on 30 May 2025 because initial order placed on 23 May 2025 was incorrectly canceled.
I'm shocked after 2weeks of waiting for a resolution and replacement of my correct order that you are asking fof an order number.
The order number is OD*** that was placed on 30 May 2025 because initial order placed on 23 May 2025 was incorrectly canceled.
Be wary of what you order online from Makro because the online items advertised are being falsely advertised as Samsung product but is not an original Samsung product and is instead a generic as per information I received from the store I called.
So if it is advertised at R150.00 or R180.00 for a Samsung original charger then I was informed that at this price it is not a Samsung original charger and therefore these are not stocked in their stores and is only available online.
You cannot falsely advertise an item to be 'On Sale' indicating original price and reflecting sale price as being approximately half the price if not more than half price off.
There are so many complaints about your online store. It's the worst!
Be wary of what you order online from Makro because the online items advertised are being falsely advertised as Samsung product but is not an original Samsung product and is instead a generic as per information I received from the store I called.
So if it is advertised at R150.00 or R180.00 for a Samsung original charger then I was informed that at this price it is not a Samsung original charger and therefore these are not stocked in their stores and is only available online.
You cannot falsely advertise an item to be 'On Sale' indicating original price and reflecting sale price as being approximately half the price if not more than half price off.
There are so many complaints about your online store. It's the worst!