Makro robbing customers by short delivering

Hi makro

Twice now I have been short delivered items on 2 separate orders, the first time it was 5 10kg flour short which was on the 29th of June, I did make a note of ot on the sticker that I sign when getting an order because I thought it comes back to you guys only to find out that this is not the case!! So I have been waiting for nothing... today's order was also 2 10kg flour short, luckily the driver this time told me that i need to escalate it immediately which I have done so.

I feel you guys are losing the plot, firstly by allowing third party sellers to sell items via the makro app at ridiculous prices and secondly because you guys are not properly managing dispatch of orders or vetting of drivers because either someone is *****ing stock at the dispatch or some drivers are not being honest and taking stock!!

Either way, I am now short 7 items in total which the value is almost R1000!! This is unacceptable, you guys are going to damage ur own business and brand, you need to stop tinkering with the app, it worked fine before, now it's just complicated, you also need to stop trying to compete with takealot or whoever and allowing 3rd party sellers to sell on ur principle platform,get a separate platform for that bevause us customers don't care if it's a 3rd party who messed up our orders, we bought via makro so it's makro who messed it up

I am a long standing customer and buy very frequently both in store and online but these recent occurrences are a major red flag and I will actively start looking for an easier platform to deal with, you guys really need to apply better policy and procedure.i want my 7 items that I have been ****** for! I run a business and now this is just an expense i cannot afford

The store that I purchased at via online for these 2 orders is makro Springfield in Durban