Makro Riverside sucks, they have no respect for customers!!!

On Thursday 28th November 2024 I purchased a fridge online and now when I try check order the order hasn’t been packed and I have called the store (Makro Riverside) more than 10 times and I haven’t received any solid response to say why is my order not being delivered yet. All the consultants say different stories. The one I spoke to today said that she will escalate the matter and I will get a call in 2hrs from when we conversed but I wasn’t called at all. I stay at Riverside and I ordered from Makro Riverside so that it’s convenient for everyone but I guess that was my biggest mistake. I now live on takeaways everyday cause I cannot buy groceries because they will deteriorate. I have sent a couple of emails too no response. I feel like they are just taking me for a ride and it’s not giving me any joy. I was told the delivery will be on Tuesday December 3rd and I even took a day off for it. I mean why treat a customer like this? It’s hot I can’t even get cold water, I always need to purchase a cold bottle of water all the time. This is so financial, mentally and emotionally taxing!!! I hate what you’re doing to me.