MAKRO RIVERSANDS – YOUR NO GUARANTEE / NO RESPECT FOR THE CUSTOMERS STORE

MAKRO RIVERSANDS – YOUR NO GUARANTE / NO RESPECT FOR THE CUSTOMERS STORE I bought an electric blanket in that store on 3.06.2021. Four months later it stopped working so I brought it to “returns” department on 10.10.2021. A few days later I received an SMS from Makro saying that the blanket is ready for collection. I went to collect the blanket to “returns” on 26.10.2021 and found that it has not been repaired for a reason that was not known to anybody including the arrogant manager Mr. Kabelo Mabotha. At the same time I noticed that the number of personnel conducting private conversation between themselves is much greater than number of the customers in that department and very unwilling to assist. Some customers there have been waiting for more than an hour for Mr. Mabotha who was either unwilling or incapable to assist them. Following the incident I sent an e-mail to Mr. Mabotha with a request to explain why my guarantee was not honoured by Makro. Mr Mabotha hasn’t even bothered to answer my email up until today (more than 2 weeks later). It was very strange because I used to buy in this store quite often and had a good experience with them before. If you buy at this store be aware that they do not honour the product guarantee or even better avoid it.