ES
Elsabe S
1 reviews | Active since Jul 2011
31 Dec 2024, 14:52
Makro Riversands Store is useless
I placed an order on 24th December. The order was split into 4 deliveries of which to date I have only received 2. The one part is apparently on its way but my order for cat food has not arrived. According to the courier they have cancelled that collection as they have already tried 4 times to collect it and it is never ready. The call centre is useless - escalating the query and never any feedback. I tried calling the Riversands Store but they do not answer their phone. They do not even answer when the Call Centre tries to contact them. I am now stuck without food for my cats and since it was an order for over R1000 I cannot now go out and buy from a store. Makro Riversands you are pathetic. I hope karma catches up with you.
Helpful (0)
Replies (4)0
Replies (4)ES
Elsabe S's updateReviewer Update
03 Jan 2025, 09:49Update - it is now Friday and I still have not had a reply from Makro Riversands regarding my order. They are still not answering their phone and the call centre keeps saying it has been escalated but Riversands just ignores everyone.
Shame on you Riversands. You are not only pathetic but also incredibly disrespectful of your clients.
Shame on you Riversands. You are not only pathetic but also incredibly disrespectful of your clients.
ES
Elsabe S's update03 Jan 2025, 09:49
Reviewer Update
Update - it is now Friday and I still have not had a reply from Makro Riversands regarding my order. They are still not answering their phone and the call centre keeps saying it has been escalated but Riversands just ignores everyone.
Shame on you Riversands. You are not only pathetic but also incredibly disrespectful of your clients.
Shame on you Riversands. You are not only pathetic but also incredibly disrespectful of your clients.
Makro's replyOfficial
09 Jan 2025, 15:04Hi Elsabe,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Makro's reply09 Jan 2025, 15:04
Official
Hi Elsabe,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
ES
Elsabe S's updateReviewer Update
09 Jan 2025, 15:55Thank you for your reply today. HOWEVER
On Monday I got hold of your assistant manager at the Riversands Online store (Ronald) who promised high and low that I would get my order by Tuesday. I have still not received it.
Even more shame on Riversands
On Monday I got hold of your assistant manager at the Riversands Online store (Ronald) who promised high and low that I would get my order by Tuesday. I have still not received it.
Even more shame on Riversands
ES
Elsabe S's update09 Jan 2025, 15:55
Reviewer Update
Thank you for your reply today. HOWEVER
On Monday I got hold of your assistant manager at the Riversands Online store (Ronald) who promised high and low that I would get my order by Tuesday. I have still not received it.
Even more shame on Riversands
On Monday I got hold of your assistant manager at the Riversands Online store (Ronald) who promised high and low that I would get my order by Tuesday. I have still not received it.
Even more shame on Riversands
Makro's replyOfficial
25 Jan 2025, 15:17Good Eslabe,
We were truly moved by your candid sharing of your experience on our Hellopeter platform. Please accept our deepest apologies for not only the difficulties you've encountered but also the delay in getting back to you. It's something we regret sincerely.
The disappointment and frustration you feel resonates with us, and it's upsetting to learn about the challenges you've had to deal with. We want to assure you that your feedback is taken to heart, and your experience is something we consider with the utmost seriousness.
When you find a moment, we'd be grateful if you could let us know if your entire order has arrived. Ensuring your satisfaction is something that means a great deal to us.
Warmest regards,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
We were truly moved by your candid sharing of your experience on our Hellopeter platform. Please accept our deepest apologies for not only the difficulties you've encountered but also the delay in getting back to you. It's something we regret sincerely.
The disappointment and frustration you feel resonates with us, and it's upsetting to learn about the challenges you've had to deal with. We want to assure you that your feedback is taken to heart, and your experience is something we consider with the utmost seriousness.
When you find a moment, we'd be grateful if you could let us know if your entire order has arrived. Ensuring your satisfaction is something that means a great deal to us.
Warmest regards,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Makro's reply25 Jan 2025, 15:17
Official
Good Eslabe,
We were truly moved by your candid sharing of your experience on our Hellopeter platform. Please accept our deepest apologies for not only the difficulties you've encountered but also the delay in getting back to you. It's something we regret sincerely.
The disappointment and frustration you feel resonates with us, and it's upsetting to learn about the challenges you've had to deal with. We want to assure you that your feedback is taken to heart, and your experience is something we consider with the utmost seriousness.
When you find a moment, we'd be grateful if you could let us know if your entire order has arrived. Ensuring your satisfaction is something that means a great deal to us.
Warmest regards,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
We were truly moved by your candid sharing of your experience on our Hellopeter platform. Please accept our deepest apologies for not only the difficulties you've encountered but also the delay in getting back to you. It's something we regret sincerely.
The disappointment and frustration you feel resonates with us, and it's upsetting to learn about the challenges you've had to deal with. We want to assure you that your feedback is taken to heart, and your experience is something we consider with the utmost seriousness.
When you find a moment, we'd be grateful if you could let us know if your entire order has arrived. Ensuring your satisfaction is something that means a great deal to us.
Warmest regards,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited