Makro Riversands poor service

This is not the first time where I have bad experience from Makro Riversands. The first time I purchased rotten meat and cracked eggs of which some of them were rotten. The butchery manager made things right , but the eggs manager insulated me telling me I’m complaining to get free eggs…as a result I’ve completely stopped buying eggs from makro.

I’ve been a customer of makro for over 10 years…I buy my monthly groceries from makro Riversands every month without fail. This time I bought a Russel hobs blender. The blender got a fault and I took in to makro Riversands return’s department they told me since it’s 4 months old they have to send it in for repairs. I was fine with that and that was a month ago. So my blender was labelled with my information and sent for repairs.

A week later they sent messages to come collect my blender. To my surprise the blender they gave me is not mine and I rejected it and complained on the spot….my blender had been swapped. The blender they gave me was much much older with scratches and rust. It also had labels on it of someone else’s name and surname…even the store name was incorrect. It was for a customer from Hirsches store. There is no way I’ll take an old rusty blender which was used by someone else over my still new looking blender. They sent the blender back to the repairs to inform them that my blender was swapped. Weeks later no word from Makro then I decided to go back in store 9 May and I spoke with some short manager who was just useless. I don’t know how Makro gives people titles and roles of management when they cannot resolve something so simple. Instead of resolving the issue he asks me how to I know it’s not my blender then he sends the repair person (another organisation) to call me.I’ve been telling makro staff that my blender was new looking without any scratches and without rust and if something is yours you can see it. You will know if it had marks etc and mine was labelled with my name and surname. What upset me even more was when the repair company called me asking me how I know it’s not my blender they gave me. Listen I bought my blender from makro and not another organisation ….why am I being questioned by people I don’t know. The same people who are responsible for *****ing my blender in the first place. I don’t trust Makro Riversands anymore I’m so disappointed with this store. It’s been a month now no blender and no smoothies 😢. I just want my money back so I can buy from another store or a brand new blender because I’m 100 percent sure that my blender was swapped with another client from another store.