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adrian S

1 reviews | Active since Dec 2013

15 Sept 2019, 13:07

Makro riversands not helping

Purchased a cellphone on a vodacom contract at makro riversands, 9 days ago, only noticed the phone not working today. Took it in to returns, they want to book it in for repairs instead of replacing it, spoke to a manager mr Nanda Naidoo, firstly he won't make an exception as we only noticed the phone not working now, also unwilling to compromise with a consumer, I need the phone to do my job as it is my livelihood I cannot be without the phone for 1 day. He has terrible customer service. Has alot to say when when you voice your opinion, makro has a 14day return policy as well which I fall into according to their system I should have had my handset replaced regardless of the 7 day warranty. Useless managers need to get training on customer care also makro should uphold there own 14 day return policy they have in house repairs which could have told them immediately that the product is defective i want to have my cellphone replaced as according to warranties and makro 14 day return policy

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Replies (2)
Makro
Makro's reply15 Sept 2019, 14:10
Official
Good day Andrian,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received in our branch and for the inconvenience this has caused you. We do not, under any circumstances, condone such treatment from our staff to our customers as our customers are the cornerstone of our business and should be treated as such.

Please be advised that we will contact the relevant management and address this matter. As soon as feedback is received, we will contact you.

Kind Regards,
Makro Hellopeter Team
aS
adrian S's update19 Sept 2019, 13:50
Reviewer Update
Clearly the CPA means nothing to makro like they are still operating as if the CPA doesn't effect them the phone was 9 days old when I took it to get it replaced not repaired why must I wait another 10 days for an assessment to be done, the phone doesn't turn on or charge still has all the plastic bits on it. Who do I have speak to get an answer as my life depends on the phone as it's my livelihood.