Makro Riversands incomplete order

On 29 November I placed an order on the Makro app and paid online. My order was split into 2 deliveries. I received the first delivery within a week. The second delivery arrived the following week however it was incomplete. I made sure to note on the POD that the order was incomplete. Makro Riversands used a 3rd party courier company called Value Express to facilitate this delivery. To my surprise the order status was promptly updated to completed on the Makro App. I decided to phone Makro call centre to find out when I will be receiving the balance of my order. The matter was escalated a few times in the week of 9 December 2024. There was no response on my many emails and when I called the contact centre I spoke to a different person each time and each time it was re-escalated! To this day 14 December 2024, there has been no feedback from Makro or Riversands store. I paid over R800 and only received items worth about R300, where are the rest of my goods? This is not the first time this has happened with Makro Riversands in particular, only that the last time the value of the missing item was about R40 so I let it go as it cost way more airtime to keep following up. I am extremely disappointed with the lack of effort, response or care from Makro online.