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Njunju N

1 reviews | Active since Oct 2024

09 Oct 2024, 12:27

Makro Riversands

I have exhausted all avenues to try and get Makro head office to help me get what's rightfully mine from Makro Riversands.

Soon as I have made contact, I get empty promises and they go all quiet on me.

After spending over R400 in airtime to get R250 worth of goods.

I am now approaching the National Customer Commission with my grievances. I didn't want the matter to escalate to that point. However; I have every right to get goods I paid for.

I just wanted to give Makro one last chance via Hello Peter to resolve this matter and actually compensate me for my troubles. As it wasn't my fault or duty to make sure my order is in order.

I have sent Craig Stewart an email about 5 days ago & never got a response

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Replies (5)
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Njunju N's update12 Nov 2024, 10:35
Reviewer Update
9th October you pledged. A month later, I haven't received any delivery.

What does that say about Makro? Empty promises!

Right now I saw so many things I want to buy there for Black Friday. Because of this, I can't even look Makro's direction. I wouldn't want to spend an entire year asking for things I paid for, to be delivered.
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Njunju N's update12 Nov 2024, 15:34
Reviewer Update
You should be calling or sending an email with a way forward. I get calls which are fruitless.

I get asked the same questions and promised a feedback. It's just a PR exercise that leads nowhere.

Just get Makro Riversands to commit to sending the missing parts of my order. They should send me a tracking number, so the matter can be closed. Instead of having a back and forth that leads nowhere
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Njunju N's update24 Nov 2024, 17:41
Reviewer Update
False. I am yet to get a my oder in full. Part of it has been delivered. Till today the other hasn't been delivered
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Njunju N's update10 Jan 2025, 16:38
Reviewer Update
I have been waiting since November for a refund I was promised. My account is yet to receive the amounts due to me.

My money would have made me so much money from September till date.

I should actually sue for R5000 in loss of income from this entire ordeal
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Njunju N's update27 Feb 2025, 11:37
Reviewer Update
I am still waiting for the refund I was promised, last year November.