Makro Riversands Bad Customer Service

We bought a Trojan Shape 270 on the 17th May, we connected it and all seemed okay, so when we started using it the one paddle fell off, we couldn’t put it back, well should I actually say it’s not fixable,

We went to Makro Riversands noting the fact that it’s still within 7 days, but upon arrival we couldn’t get assistance because apparently at store level they can only deal with Minor returns and in this case we should call the supplier directly, (Says Andiswa) I mean how can we buy a product in store but when you have enquiries you have to call the supplier. Why is the store not calling them on our behalf, why aren’t they treating us like their customers. I don’t think we should be struggling they way we should , Makro is not taking us serious, please intervene