Makro Riversands

I recently purchased two vodacom contracts at Makro river sands .They guy who helped me get the contracts was very good .after 9 days the phone had out of box failures didn't turn on i took it back to Makro riversands in the hope they would assist me since vodacom has already taken there debit for the two phones .I did Say to them that I understood there 7 day policy however i need there assistance since i work from home and use my phone for work.They could have assisted me and given me a New phone and chose not to .my phone is my livelyhood without it i cannot earn a salary he says he understood but still.needs to send the phone in for assessment i had reinterated to him that they need to assist me because I need the phone for work but still he need to send it to vodacom for assessment.there was clearly a non existent customer service as the manager Mr nanda naidoo and his staff did not assist me .all they did was stand there and stare at me. My point being if I took.the phone in within the 7 days they would have given me a New phone but out of box failure happened two days after how is that my fault.if they really wanted to assist they could but didnt.after shouting and screaming still no assistance.I paid for a brand new phone not for a phone that after a week has to be repaired if that's the case i would buy a second hand phone not a New one. 8 days later sitting with an out of the box failure phone that has Been paid for and no assistance from makro riversands or vodacom.how is this even fair in any way .by the consumer protection act we as customers are suppose to be protected but I don't think they take it seriously enough .so what now ????? Questions I'm asking is if makro riversands refuses to help there customers what is the point of the store still running...Pathetic service from Mr Naidoo and his staff.disgusting and in absolute awe as to how bad customers are treated.Makro what is the use of saying you have a 14 Day return policy that you advertise in big bold letters but you do not uphold it .is it false advertising that you guys are putting out there and promoting.its so sad .