Makro RiverSand online bad service

Bad sercice from Makro and Makro RiverSand. Did online order Sunday and my payment was confirmed, Tuesday got communication that my order was collected by courier from RiverSands store and was ready to be delivered to me, since Tuesday no communication . I called call center and the store only to find my order was not even collected by couriers.. wondering why was given wrong information from the start...