Makro Riversand disinterested management.

On 17 October 2020, I was refused entry into Makro Riversand due to only wearing an approved face shield, being told that I had to also wear a face mask! When explaining that I am allergic to wearing all kinds of cloth face masks & had recently been treated to strong cortisone for 2 weeks. The safety security people tried for nearly an hour to locate a manager for assistance. No member of management answered its phone nor could be found anywhere on the premises! Upon returning home, I emailed Makro Care <***> outlining my complaint. The operator Shaquel has twice forwarded my issue &, to date, has received no response from the Riversand General Store Manager! Apart from my issue, the fact that store management appear to be totally unavailable, is of great concern to customers.