Makro ripoff

I bought the ultimate edition in August. When I arrieved at Centurion Makro to collect the game on the 26th of October, the day of release, the game has not arrieved and the agent I spoke to said they can't reach the suppliers.

Luckily the next day I received an SMS stating my product is ready. When I opened my product I did not receive as per Makro's online shop details. The ultimate edition has a few extras included, namely a physical map and a steelbook as well as in game extras which you receive via a online code. I did not receive any of this. Meaning I paid R1500 for the ultimate edition but only received the normal game.

This is a complete ripoff and I need to know what Makro is going to do are they going to refund me the extra R500 I paid or are they going to find and give me the extras that I paid for?

This is absolutly unacceptable to not receive what I paid for and what they website clearly stated!