Makro - Returns Team

Please provide me with the regional head and store manager direct contact details

Please respond to my previous request. I need the store and area managers contact information.

No resolution to date

Please can I have feedback... A week has passed.

I am writing out of pure frustration. Query initiated on 7 Jan 2026.Makro and Partserv have not been able to resolve my issues. Does buying from Makro now mean that there is no recourse? How do you repair a R3000 printer under warranty, with new parts and it's still defective. I understand every business has processes but over one month for a response is a long time. Please can senior management intervene or is it that you enjoy frustrating your customers.

Hi there

The only feedback I received thus far was addressed to Sandlie Langa from Makro, was sent by Patricia at Partserv stating that they are looking at it. This feedback was initiated by my emails which are normally 1 week apart. To date Partserv has not addressed the faulty printer they had allegedly fixed in December and replaced with new parts. Patricias response is that they viewing it as an exception. I don't understand how they can view a defective printer they allegedly fixed as an exception.

Regard

Louis

Hi Louis,

We sincerely apologize for the frustration this situation has caused.

Your query from 7 January 2026 should not have taken this long to resolve, and we understand how concerning it is to still have a defective printer after repair.

Could you kindly confirm if anyone from Makro or Partserv has reached out to you regarding this matter?

We will also follow up on our end and advise you on the way forward.

Best regards,

Makro Social Media

28 Jan 2026 at 16:00Makro - Returns TeamMakro Cornubia returns department is the worst customer facing bunch of individuals I have ever dealt with. Rather communicate with each other with clients waiting than serve the client. Serious issues at this store

Makro’s reply28 Jan 2026 at 16:17Hi Louis ,

We're truly sorry to hear about your experience.

This matter will be escalated to the store so that they can handle this internally.

We appreciate yore feedback and hope to serve you better in the future. Louis P’s reply28 Jan 2026 at 16:27Please provide me with the regional head and store manager direct contact detailsMakro’s reply28 Jan 2026 at 17:18Hi Louis,

Thank you for bringing this to our attention.

We sincerely apologize for the poor experience you had with our Cornubia returns department.

We understand how frustrating it must have been to feel ignored while waiting to be assisted, and we take your concerns very seriously.

Our goal is to improve the level of service and ensure that all customers are treated with respect and efficiency.

We truly value your feedback and appreciate you taking the time to share it with us.

Kind regards,

Makro Social MediaLouis P’s reply28 Jan 2026 at 17:31Please respond to my previous request. I need the store and area managers contact information. Makro’s reply29 Jan 2026 at 12:41Hi Louis,

We truly understand your frustration and apologize for the delay you’ve encountered.

While we’re unable to share management’s personal details, please be assured that your concern has been escalated to them and we are currently awaiting their feedback.

Kind regards,

Makro Social Media Louis P’s reply11 Feb 2026 at 20:44No resolution to dateMakro’s reply13 Feb 2026 at 09:11 Hi Louis,

Thank you for following up.

Please be advised that the item is booked in and its currently with the supplier.

We will follow up and advise you with feedback.

Louis P’s reply19 Feb 2026 at 08:45Please can I have feedback... A week has passed. Makro’s reply19 Feb 2026 at 11:25Hi Louis,

Please note that the latest updates indicate the item is still under assessment.

Once an outcome has been reached, the next steps will be communicated to you.

We have also requested clarification on why this matter has taken so long to be addressed.

Makro Social MediaLouis P’s reply27 Feb 2026 at 21:56I am writing out of pure frustration. Query initiated on 7 Jan 2026.Makro and Partserv have not been able to resolve my issues. Does buying from Makro now mean that there is no recourse? How do you repair a R3000 printer under warranty, with new parts and it's still defective. I understand every business has processes but over one month for a response is a long time. Please can senior management intervene or is it that you enjoy frustrating your customers.

Makro’s reply02 Mar 2026 at 12:50Hi Louis,

We sincerely apologize for the frustration this situation has caused.

Your query from 7 January 2026 should not have taken this long to resolve, and we understand how concerning it is to still have a defective printer after repair.

Could you kindly confirm if anyone from Makro or Partserv has reached out to you regarding this matter?

We will also follow up on our end and advise you on the way forward.

Best regards,

Makro Social MediaLouis P’s reply02 Mar 2026 at 16:55Hi there

The only feedback I received thus far was addressed to Sandlie Langa from Makro, was sent by Patricia at Partserv stating that they are looking at it. This feedback was initiated by my emails which are normally 1 week apart. To date Partserv has not addressed the faulty printer they had allegedly fixed in December and replaced with new parts. Patricias response is that they viewing it as an exception. I don't understand how they can view a defective printer they allegedly fixed as an exception.

Regard

Louis

Hi Louis,

We sincerely apologize for the frustration this situation has caused.

Your query from 7 January 2026 should not have taken this long to resolve, and we understand how concerning it is to still have a defective printer after repair.

Could you kindly confirm if anyone from Makro or Partserv has reached out to you regarding this matter?

We will also follow up on our end and advise you on the way forward.

Best regards,

Makro Social MediaMakro’s reply03 Mar 2026 at 11:39Hi Louis,

We looked at the latest notes and it reads the exception was due to the fact that the item is out of warranty.

Just to confirm when you logged the repair in DEC 2025, the printer was under warranty correct?

Since you claim " To date Partserv has not addressed the faulty printer they had allegedly fixed in December and replaced with new parts ".

We currently following up with the relevent team and will revert back to you as soon as new information is brought to our attention.

Best regards,

Makro Social media

Good afternoon Makro Cornubia

My query has still not been resolved. To reiterate. My printer was returned whilst under warranty for repair. The printer was repaired and I was assured that it was working. I tested the printer and it was defective. I returned the printer after much dispute with the returns manager who could not understand the time line and what occurred. I was told that the printer would be reviewed as an exception as it now falls out of warranty. Understandable but not acceptable as it was repaired under warranty yet it was still defective and presenting with the same problems I had initially reported on. It's been almost 2 months since this fiasco started and to date there is no resolution. Partserv a company employed by Makro to undertake repairs has the printer in their possession for over a month and cannot provide a resolution. Yet they undertook the so called initial repair. I received a call from Nompumelelo today to advise me on what's been repeatedly stated by your social media team. I have a problem. I have paid for a printer that I don't have in my possession and even if I did, I cannot use it. I need this problem sorted out.


Regards