HP
Himesh P
1 reviews | Active since Jun 2014
27 Jan 2026, 11:02
Makro Returns process sucks
Purchased an item on the 12/12/2025 as a Christmas gift for an employee
From the day I received notification to say the item was delivered and it was not I have been contacting Makro. It has been over 10 calls and 1 month later still no Refund or Replacement
Disgraceful service
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
28 Jan 2026, 12:13Hi Himesh,
Thank you for reaching out and for sharing your experience with us.
We sincerely apologize for the frustration and inconvenience caused regarding your order from 12 December 2025.
Please be assured that this matter has been escalated and is currently under investigation with the relevant teams.
We understand the disappointment this has caused, and we regret the delay in resolving your query.
We will provide you with feedback as soon as the investigation is concluded.
Kind regards,
Makro Social Media
Thank you for reaching out and for sharing your experience with us.
We sincerely apologize for the frustration and inconvenience caused regarding your order from 12 December 2025.
Please be assured that this matter has been escalated and is currently under investigation with the relevant teams.
We understand the disappointment this has caused, and we regret the delay in resolving your query.
We will provide you with feedback as soon as the investigation is concluded.
Kind regards,
Makro Social Media
Best regards,
Makro's reply28 Jan 2026, 12:13
Official
Hi Himesh,
Thank you for reaching out and for sharing your experience with us.
We sincerely apologize for the frustration and inconvenience caused regarding your order from 12 December 2025.
Please be assured that this matter has been escalated and is currently under investigation with the relevant teams.
We understand the disappointment this has caused, and we regret the delay in resolving your query.
We will provide you with feedback as soon as the investigation is concluded.
Kind regards,
Makro Social Media
Thank you for reaching out and for sharing your experience with us.
We sincerely apologize for the frustration and inconvenience caused regarding your order from 12 December 2025.
Please be assured that this matter has been escalated and is currently under investigation with the relevant teams.
We understand the disappointment this has caused, and we regret the delay in resolving your query.
We will provide you with feedback as soon as the investigation is concluded.
Kind regards,
Makro Social Media
Best regards,
HP
Himesh P's updateReviewer Update
05 Feb 2026, 13:431 week later Makro are you are still to provide feedback. So i guess its our fault if we Buy from you and the items dont get delivered
HP
Himesh P's update05 Feb 2026, 13:43
Reviewer Update
1 week later Makro are you are still to provide feedback. So i guess its our fault if we Buy from you and the items dont get delivered
Makro's replyOfficial
05 Feb 2026, 16:15Hi Himesh,
Please note that the matter is currently with the Returns Department. We are awaiting their feedback and will update you as soon as we receive any new information.
Makro Social Media
Please note that the matter is currently with the Returns Department. We are awaiting their feedback and will update you as soon as we receive any new information.
Makro Social Media
Best regards,
Makro's reply05 Feb 2026, 16:15
Official
Hi Himesh,
Please note that the matter is currently with the Returns Department. We are awaiting their feedback and will update you as soon as we receive any new information.
Makro Social Media
Please note that the matter is currently with the Returns Department. We are awaiting their feedback and will update you as soon as we receive any new information.
Makro Social Media
Best regards,