Makro Returns Policy: Zero Truth

I bought a computer monitor at Makro Online but realized the size was much too small so I bought a bigger one. I logged a return for the smaller screen, as per returns policy, and was told after several attempts to get the refund that my request was rejected. No clear reason was provided but i was given an extract from the returns policy instead. Tried to get answers so many times on which criteria was not met but keep getting the same feedback "....I will escalate and mark it as urgent...." So much back and forth with Makro Customer Services, the supplier, the courier - its a mess.

Almost 3 months later, still no refund and no answers to calls or emails. What a waste of time.

This was the first and last time I buy at Makro - Never again!