Makro Returns Policy Philips Iron

Unbelievably poor service from the returns department at Makro Edenvale. I bought a Philips Perfect Care Iron last September for over a R100. The iron stopped working and I took it back. It is still under its 2-year warranty. The policy at Makro is to take the iron and return it to Philips for assessment. This takes up to 21 business days, that's a month! You have to wait 10 business days for a response. All this while you are without an iron. Makro policy is to return it to Philips. However, if you buy other brands like Sunbeam, Goldair or Russel Hobbs they have no problem exchanging it. All of these brands were exchanged while I waited for over an hour for 3 people to tell me the same thing. The manager calmly explained how the CPA protects everyone. Manufacturer, Retailer and customer. I failed to see how I'm protected when I am not without iron for 21 business days. I bought the iron from Makro, not Philips. Suffice it to say no more Philips Irons for me.