PM
Preshen M
1 reviews | Active since Oct 2017
13 Nov 2022, 12:40
MAKRO RETURNS POLICY
Purchased a brand new Samsung Microwave on the 29.10.2022, microwave was not opened untill the 14th day as we was moving house. On the 14th day we picked up that the microwave is defective/ rattling when items are placed on the glass tray. Tried to return the microwave for a refund or exchange on the 15th day (13.11.2022) and they refused to take it even though the website mentioned we can get a refund within 6 months if the item is defective. Now we have to book it in for an assessment and thereafter they will confirm next steps which can take up to a month...
Samsung product specialists also was not available to view the item as they don't work on Sundays. If Makro is operating there should always be a brand specialist available for inspection.
This is really unacceptable and very disappointing for a new item purchased through Makro.
Will definitely be my last purchase from Makro as they do not follow their own Ts & Cs posted on the website.
Helpful (0)
Replies (5)0
Replies (5)PM
Preshen M's updateReviewer Update
13 Nov 2022, 12:43This is a brand new item and I don't want it repaired, I want a full refund or exchange on a brand new item.
PM
Preshen M's update13 Nov 2022, 12:43
Reviewer Update
This is a brand new item and I don't want it repaired, I want a full refund or exchange on a brand new item.
Makro's replyOfficial
13 Nov 2022, 12:46Good day Preshen,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply13 Nov 2022, 12:46
Official
Good day Preshen,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's replyOfficial
13 Nov 2022, 12:48Good day Preshen,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note the following:
Should your goods be faulty 6 months after delivery, but still within the manufacturer or extended warranty period (should a warranty exist), Makro will send the goods to the manufacturer for assessment and the manufacturer will decide whether or not you have a valid claim and if so, the return will be resolved in line with the manufacturer or extended warranty policy. The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note the following:
Should your goods be faulty 6 months after delivery, but still within the manufacturer or extended warranty period (should a warranty exist), Makro will send the goods to the manufacturer for assessment and the manufacturer will decide whether or not you have a valid claim and if so, the return will be resolved in line with the manufacturer or extended warranty policy. The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
- Damage caused by lightning or power surges
- Damage caused by misuse or abuse to the goods
- Goods used for a purpose other than the purpose for which they were manufactured
- Goods used contrary to their instruction manuals
- Accidental damage
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply13 Nov 2022, 12:48
Official
Good day Preshen,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note the following:
Should your goods be faulty 6 months after delivery, but still within the manufacturer or extended warranty period (should a warranty exist), Makro will send the goods to the manufacturer for assessment and the manufacturer will decide whether or not you have a valid claim and if so, the return will be resolved in line with the manufacturer or extended warranty policy. The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note the following:
Should your goods be faulty 6 months after delivery, but still within the manufacturer or extended warranty period (should a warranty exist), Makro will send the goods to the manufacturer for assessment and the manufacturer will decide whether or not you have a valid claim and if so, the return will be resolved in line with the manufacturer or extended warranty policy. The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
- Damage caused by lightning or power surges
- Damage caused by misuse or abuse to the goods
- Goods used for a purpose other than the purpose for which they were manufactured
- Goods used contrary to their instruction manuals
- Accidental damage
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
PM
Preshen M's updateReviewer Update
13 Nov 2022, 15:01The item was purchased 15 days ago... Its not after 6 months...based on the above I do not want the item to repaired.
PM
Preshen M's update13 Nov 2022, 15:01
Reviewer Update
The item was purchased 15 days ago... Its not after 6 months...based on the above I do not want the item to repaired.
Makro's replyOfficial
13 Nov 2022, 15:03Good day Preshen,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply13 Nov 2022, 15:03
Official
Good day Preshen,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,