MW
Mohomed W
1 reviews | Active since Jun 2010
06 Oct 2020, 14:40
Makro returns not done.
I submitted a returns request on 24 Sep 2020 for damaged goods delivered when I purchased online on 7 Sep 2020. I received an email on the 24 Sep 2020 informing of my return request logged and their customer service team will contact me within 2-5 days. No contact and there is no proof on their website that I logged the returns. After logging it I checked and it was there. It seems like they dont want to refund my money and finding delaying tactics by ignoring my request. I tried logging the return request today 2 Oct 2020 the website keeps giving me an error and ask me to try later.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Oct 2020, 15:47Good day Mohomed,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply06 Oct 2020, 15:47
Official
Good day Mohomed,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
MW
Mohomed W's updateReviewer Update
06 Oct 2020, 16:28I surely hope that they do attend as I have already been waiting as per their website 2-5 days but I have been now waiting for 12 days since my request to them. This is their standard response as from reading most complaints against Makro this is their response.
MW
Mohomed W's update06 Oct 2020, 16:28
Reviewer Update
I surely hope that they do attend as I have already been waiting as per their website 2-5 days but I have been now waiting for 12 days since my request to them. This is their standard response as from reading most complaints against Makro this is their response.