Makro Returns Nightmare.

Hi, I brought my samsung microwave on the 2nd of May as it stopped working to the Strubens Valley branch. The last update I received was on the 5th of May via sms. I tried contacting the repair department multiple times and even left messages. I only ever got through once but even then they could not help me telling me about 3 to 6 weeks. Samsung contacted me last week, asking how would I rate their service with regards to how the repair was handled... I advised I don't have my microwave. They advised they will see, and they got back to me advising they are waiting for MAKRO to pick the item has been repaired. It seems every time I deal with Makro there are problems from online to Instore... I am hoping someone can find out what's happening with my microwave... as I can't continue warming up my food with the SUN!